357pak Privacy Policy – How We Handle Your Personal Data

1. Who We Are

357pak is an online casino and gaming platform that serves players in Pakistan. We operate the 357pak website and mobile application, providing access to casino games, live dealer tables, slot games, and sports betting markets including Cricket, Pakistan Super League (PSL), T20 internationals, Football and Esports.

For the purposes of this Privacy Policy, "357pak", "we", "us" and "our" refer to the operators of the 357pak platform. "You" and "your" refer to any individual who accesses, registers or uses the 357pak platform in any capacity.

This Privacy Policy applies to all personal data collected through the 357pak website, mobile application and any communications you have with our support team. It should be read alongside our Terms and Conditions.

2. Data We Collect

We collect personal data that is necessary for operating a secure gaming platform. The categories of data we collect are set out below:

We do not collect sensitive personal data such as religious beliefs, political opinions or biometric data beyond what is contained in your CNIC image for identity verification purposes.

3. How We Collect Your Data

357pak collects personal data through several channels depending on how you interact with the platform:

• Registration: When you create an account, you directly provide identity and contact data including your name, mobile number and date of birth.
• Identity Verification: When you submit your CNIC for account verification, we collect and store the image and the information it contains.
• Deposits & Withdrawals: When you process a transaction via JazzCash, Easypaisa, Raast or Bank Transfer, financial data associated with that transaction is recorded.
• Platform Use: Technical and usage data is automatically collected whenever you browse the site, log in, play games or interact with platform features.
• Support Interactions: Any communication you have with our support team — via live chat or written enquiry — is stored as part of your account record.
• Cookies & Tracking: When you visit the 357pak website or use the app, cookies and similar tracking technologies collect device and session data automatically. See Section 9 for more detail.

4. How We Use Your Data

357pak uses the personal data we collect for the following specific purposes:

• To create and manage your player account, including identity verification and age checks.
• To process PKR deposits and withdrawals through your chosen payment method and maintain accurate transaction records.
• To detect and prevent fraud, money laundering, duplicate accounts and other security threats.
• To personalise your experience on the platform, including game recommendations and relevant promotional offers.
• To send you important account notifications such as deposit confirmations, withdrawal updates and security alerts.
• To provide customer support and resolve account queries or disputes.
• To monitor responsible gaming patterns and apply account restrictions when appropriate under our Responsible Gaming commitments.
• To maintain and improve the technical performance of the platform.
• To comply with any applicable security and anti-fraud obligations.

We do not use your personal data for automated decision-making that produces legal effects on your account without human review. Any account suspension triggered by automated fraud detection is reviewed by a member of our security team before permanent action is taken.

5. Payment Data & PKR Transactions

All financial transactions on 357pak are denominated in Pakistani Rupees (PKR). Payment methods currently supported include JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and mobile wallets.

When you make a deposit or request a withdrawal, the following data is processed:

• Your registered mobile number or bank account number associated with the payment method.
• The transaction amount in PKR and the date and time of the transaction.
• A transaction reference number generated by the payment provider.
• The payment method used and its status (successful, pending or failed).

Payment processing is handled by third-party payment service providers. These providers receive only the data necessary to complete your transaction. Full card or wallet credentials are never stored directly on 357pak servers. Your payment account must be registered in your own name — third-party payment accounts are not accepted, and any attempt to use one will result in the transaction being declined and the matter reviewed by our security team.

6. Sharing Your Data

357pak does not sell, rent or trade your personal information to any third party for their own marketing or commercial purposes. Your data may be shared with the following categories of recipients strictly for the purpose of operating your account:

• Payment Processors: JazzCash, Easypaisa, Raast, bank partners and card processors receive the transaction data required to complete deposits and withdrawals in PKR.
• Identity Verification Providers: Third-party KYC (Know Your Customer) services may receive your CNIC data to verify your identity and age before withdrawal processing.
• Fraud Prevention Services: We use specialist fraud detection tools that analyse transaction patterns and device data to identify suspicious activity. These services receive anonymised or pseudonymised data where possible.
• Technology Infrastructure Providers: Cloud hosting, database and security service providers that power the 357pak platform may process your data as part of delivering these services. All such providers are contractually bound to maintain the confidentiality and security of your data.
• Legal Obligations: In specific circumstances, 357pak may be required to disclose personal data to law enforcement or other authorities in response to a valid legal request. We will only do this to the extent required by applicable law.

Any third party that receives personal data from 357pak is required to handle it in a manner consistent with this Privacy Policy and is prohibited from using it for any purpose beyond what is outlined above.

7. Data Retention

357pak retains your personal data for as long as your account remains active and for a defined period after account closure. Specific retention periods are as follows:

• Active Accounts: All account data is retained throughout the period your account is open and in use.
• Closed Accounts: Following voluntary account closure, your core identity and transaction data is retained for a minimum of five years for security and anti-fraud audit purposes.
• Dormant Accounts: Accounts with no login activity for 12 consecutive months may be flagged as dormant. Dormant account data is retained in full until formally closed.
• Support Communications: Chat and email support records are retained for up to three years from the date of the most recent interaction.
• Technical Logs: Server logs and device data are retained for up to 12 months, after which they are automatically purged or anonymised.

Once the applicable retention period has expired, your personal data is securely deleted or permanently anonymised so that it can no longer be linked back to you as an individual.

8. Security Measures

357pak takes the security of your personal and financial data seriously. The following measures are in place to protect your information:

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols.
• Sensitive data including CNIC images and payment account details is stored with encryption at rest.
• Access to player account data is restricted to authorised 357pak personnel on a need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Our systems are monitored around the clock for unusual access patterns, login anomalies and potential security breaches.
• Two-step verification is available for player accounts and is strongly encouraged.

While we take every reasonable precaution to protect your data, no online system is completely immune to risk. You also play an important role in keeping your account secure — use a strong password, do not share your login details with anyone, and contact support immediately if you notice any unusual account activity.

9. Cookies & Tracking Technologies

357pak uses cookies and similar tracking technologies on the website and mobile application. Cookies are small text files stored on your device that help the platform function correctly and improve your experience.

The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functionality such as keeping you logged in, maintaining your session and remembering your language or currency preferences. These cannot be disabled without affecting how the platform works.
• Security Cookies: Used to detect fraudulent logins, identify unusual device behaviour and protect your account from unauthorised access.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off and how gameplay features are used. This data is aggregated and does not identify you personally.
• Preference Cookies: Remember your platform settings such as game view preferences, notification settings and deposit method selection.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may prevent certain parts of the platform from functioning correctly. The 357pak mobile app uses equivalent device-level identifiers in place of browser cookies — these can be managed through your device's application permissions settings.

10. Your Rights Over Your Data

You have the following rights in relation to the personal data that 357pak holds about you. To exercise any of these rights, contact our support team with your registered mobile number to confirm your identity.

We will respond to all data rights requests within a reasonable timeframe. Note that certain requests — particularly deletion requests — may be subject to our minimum data retention obligations, which require us to keep core identity and transaction records for a defined period after account closure.

11. Minors & Age Verification

357pak is strictly an adults-only platform. You must be at least 18 years of age to register an account or use any part of the platform. We take our responsibility to prevent underage access seriously and apply age verification checks as part of the account setup and withdrawal process.

If we discover that an account has been registered by a person under the age of 18 — whether through automated detection or manual review — the account will be closed immediately, all balances will be forfeited and no withdrawals will be processed. Any deposits made to the account will be reviewed on a case-by-case basis.

357pak does not knowingly collect personal data from individuals under the age of 18. If you believe a minor has registered an account on our platform, please contact our support team immediately so the matter can be investigated and resolved.

12. Changes to This Privacy Policy

357pak may update this Privacy Policy from time to time to reflect changes in how we operate the platform, how we handle personal data, or changes in applicable requirements. When we make changes, the updated version will be published on this page with a revised effective date.

For significant changes that materially affect how your personal data is used, we will notify registered players via the mobile number or contact details held on your account. Minor or clarificatory changes may be published without direct notification.

We recommend reviewing this Privacy Policy periodically to stay informed. Your continued use of the 357pak platform after any changes have been published constitutes your acceptance of the updated policy. If you do not agree to the revised terms, you should stop using the platform and contact us to arrange account closure.

13. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way 357pak handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week via live chat on the platform.

For written privacy enquiries, you can reach us at:

When contacting us about a data privacy matter, please include your registered mobile number (do not share your password) so we can verify your identity and locate your account records. We aim to respond to all privacy-related enquiries within five business days.

You can also review our full Terms and Conditions and our Responsible Gaming page for more information about how we operate the platform.